Need Help with Bond44?
We're here to help you get the most out of Bond44 and build stronger team connections. Choose the support channel that works best for you.
How Can We Help You?
Get help with technical issues, setup, or general questions
Contact: hellobond44@gmail.com
Response Time: Within 24 hours
Best For: Technical issues, setup problems
Join our community for real-time help and discussions
Contact: Join #bond44-support
Response Time: Usually within hours
Best For: Quick questions, community help
Get help with setup, features, and troubleshooting
Contact: hellobond44@gmail.com
Response Time: Within 24 hours
Best For: Setup help, feature questions
Quick Actions
Frequently Asked Questions
Click the 'Add to Slack' button on our homepage, authorize the app, and follow the setup instructions. You'll need admin permissions in your workspace.
Bond44 requires basic permissions to send messages, read channels, and access user information for pairing functionality. We only access data necessary for the app to work.
After installation, use the command `/bond44 channel #your-channel-name` to set your preferred channel for weekly pairing prompts.
Currently, pairings happen every Monday at 11 AM. Flexible scheduling (weekly, biweekly, monthly) is available in our Pro plan ($19/month).
Go to your Slack workspace settings → Apps → Bond44 → Remove App. We'll delete all associated data within 30 days.
Yes! We use enterprise-grade security with Supabase, encrypt all data, and implement Row Level Security to isolate each workspace's data.
Our free plan supports up to 10 teammates. Teams with more than 10 members will need to upgrade to our Pro plan ($19/month) for unlimited teammates and advanced features.
The free plan includes basic weekly pairing, recognition system, basic participation stats, and community support. Perfect for small teams getting started with team culture building.
Troubleshooting Guide
Check App Installation
Verify Bond44 is properly installed in your workspace
Verify Permissions
Ensure the app has the required Slack permissions
Set Pairing Channel
Use `/bond44 channel #channel-name` to configure
Check Bot Status
Verify the bot is online and responding
Contact Support
If issues persist, reach out to our support team
Get in Touch
Support Team
Business Inquiries
Our Support Promise
We're committed to providing exceptional support to help you build stronger team connections. Here's what you can expect from our support team:
Fast Response
We aim to respond to all inquiries within 24 hours
Expert Help
Our team knows Bond44 inside and out
Community
Connect with other Bond44 users